1. Introduction
This Cancellation Policy explains how cancellation requests are handled for Bagus Web Solutions website package enquiries and projects.
2. Enquiry Cancellation
You may stop or cancel an enquiry at any time before a project is confirmed. Since our website does not collect online payment, there is no cancellation charge for a normal enquiry submitted through this website.
3. Project Cancellation Before Confirmation
If you have discussed a website package with us but have not confirmed the project scope, quotation, payment arrangement, or start date, you may inform us that you do not wish to proceed.
4. Project Cancellation After Confirmation
If a project has already been confirmed separately outside this website, cancellation will depend on the agreed quotation, invoice, project scope, work progress, third-party costs, and written communication between both parties.
Charges may apply for work already completed, time already spent, project planning, design drafts, development work, third-party purchases, domain registration, hosting setup, plugin setup, or other committed costs.
5. Customer Delay or No Response
If required content, access, approval, or feedback is delayed by the customer, the project timeline may be extended. If there is no response for a long period, we may pause the project until the customer confirms the next step.
6. Cancellation by Bagus Web Solutions
We may decline, pause, or cancel a project if the requested work is illegal, abusive, misleading, unsafe, outside our service scope, or if required information and cooperation are not provided.
7. How to Cancel
To request cancellation, please contact us with your name, project details, and reason for cancellation so that we can review the project status and advise the next step.
8. Contact Us
For cancellation-related questions, please contact us:
- Tel: +6011-39922319
- Email: mybagusweb@gmail.com