1. Introduction
This Refund Policy explains how refund-related requests are handled for Bagus Web Solutions website package enquiries and projects.
2. No Online Payment Collection on This Website
Our website does not collect online payment, card details, bank details, or payment gateway information from visitors.
Because payment is not collected through this website, there is no automatic website refund or online checkout refund process.
3. Before a Project Is Confirmed
If you only submit an enquiry or request package information, no payment is collected through this website. Therefore, no refund is applicable.
4. After a Project Is Confirmed
If a project is confirmed separately outside this website, any refund request will depend on the written quotation, invoice, payment record, project scope, work completed, third-party cost, and agreement between Bagus Web Solutions and the customer.
Examples of non-refundable items may include work already completed, time already spent, purchased domain names, hosting fees, premium plugin fees, third-party setup fees, payment gateway setup charges, or other costs already committed for the project.
5. Third-Party Fees
Some services may involve third-party providers such as hosting companies, domain registrars, plugin vendors, email providers, or payment gateway providers. Third-party fees are subject to the provider’s own refund rules and may not be refundable.
6. How to Request a Refund Review
If you believe a refund review is needed for a confirmed project, please contact us with your name, contact number, project details, payment reference if applicable, and reason for the request.
7. Contact Us
For refund-related questions, please contact us:
- Tel: +6011-39922319
- Email: mybagusweb@gmail.com